Ready-to-run systems in the shortest possible
time
The ERM GmbH, founded in 2003 as CITYPRO GmbH, specialises in
consultancy, distribution and integration of Enterprise Relationship Management
solutions. By Enterprise Relationship Management we mean, in addition to a
comprehensive IT and software infrastructure, the analysis and preparation of
integrated business processes enabling your enterprise to structure and
systemise relations with the business environment. Because of our no-frills,
pragmatic approach and innovative consultancy and integration methods,
ready-to-run systems are available to our customers in the shortest possible
time.
Holistic thinking:
Enterprise Relationship
Management
The concept of Customer Relationship Management is
closely connected with applications that are concerned with interaction with
your customers. But the enterprise environment is much larger when all thinking
and action is focused on the customer. It is just as important to systematise
relations with your partners, suppliers, employees and external service
providers, for example – in the interest of your customers. For they benefit
just as you do from smooth interaction between your enterprise and its
environment. Your enterprise will be faster and more agile and can respond more
flexibly to your customers' wishes!
Independent product consultancy and product
integration
The requirements of our customers are the sole criteria
for the utilisation of IT and software solutions. We do not see ourselves as
traditional resellers, so we are not bound to any manufacturers. We have a
number of carefully selected, high-performance products and solutions at our
disposal and we choose, implement and adapt them as our customers require. These
products and solutions are specifically tailored to small and medium-sized
enterprises in terms of performance and price.
Service and Consultancy
The selection of a specific
product is only a marginal factor when it comes to the successful introduction
of Enterprise Relationship Management solutions and products. Structures have to
be created and workflows defined first. In this regard we are at your disposal
with our comprehensive consultancy services with reference to all aspects of
Enterprise Relationship Management.
Support, Workshops & Training Sessions
To round off
our service portfolio, we impart know-how regarding the application and
administration of all the software solutions we offer.