Retain your greatest advantage as a small or medium-sized enterprise:
flexibility and speed!
It is particularly important for your company to
be able to respond quickly and flexibly to customer wishes. To meet your
customers' expectations you need a suitable CRM system that helps you systemize
and structure your processes and workflows while at the same time ensuring that
you have the flexibility you need to react to the rapidly changing demands of
your customers. With our exclusive solutions you can drastically simplify your
whole customer management system flexibly and easily – from contact management
and control to customer value analysis.
Comprehensive range of functions and intuitive human-computer
After many years of development in line with customer wishes,
our exclusive Customer Relationship Management solutions have a comprehensive
range of functions and thus go well beyond mere sales and marketing support.
Integrated HelpDesk systems ensure smooth capture and processing of support and
malfunction inquiries. Extensive data analysis tools support you in generating
meaningful reports and analyses as a basis for tactical and strategic business
decisions. Each module can be integrated independently of the others. That
guarantees you resource-saving step-by-step integration of your new working
Quick and simple integration
With ERM as your partner in your
Customer Relationship Management project you will have a ready-to-use solution
in the shortest possible time, one that can be easily adapted to your specific
demands on the fly without time-consuming application programming. That saves
you time, is easy on your nerves and cuts your costs.
Best Practice: Get the benefit of our many years of
After many years of experience we now have time-tested best
practice approaches and procedures at our disposal for consultation, planning
and integration of a wide variety of Customer Relationship Management systems.
We do not just take account of the technical aspects of CRM, we also help you in
selecting the system best suited to your business and in defining working
methods and business processes.