Customer Relationship Management systems by ERM offer an abundance of
standard functions that make daily routine work easier for your staff and thus
ensure more speed, flexibility and transparency.
Comprehensive contact management
Contact management is the core of
every CRM system. In selecting Customer Relationship Management systems for
small and medium-sized enterprises we have paid special attention to ingenious
and simple contact management.
- complete documentation of customer communications
- integrated e-mail management
- simple and rapid contact search
- organization chart function
- contact filter and contact group management
- documentation of product and service information
- calendar and appointment management
- document management
- easy Web import
- automated processes
Genuine advantages for your sales department
Substantially reduce
the administrative outlay of your sales team in catering for customers and
prospects and in compiling regular forecasts. Informative reports and analyses
also help you evaluate sales figures.
- integrated opportunity management
- won/lost analyses
- forecasting at the click of a button
- turnover analyses
- quota and pointer analyses
- remote and uncoupled versions for your field staff
- ingenious follow-up management with alarm and escalation functions
Fast and flexible marketing
Thanks to extensive functionalities for
the automation and simplification of marketing activities, the staff of your
creative department can concentrate entirely on the development of ideas. Your
CRM system helps you carry out the actions.
- static and dynamic customer selection
- integrated campaign management
- dispatch of personalized serial e-mails
- generation of personalized letter mailings
- campaign success measurement
- document management
- dialer integration for call centres
- address selection and distribution
- telephone script for call campaigns and surveys
- contact and customer value analyses
First-class service and support
Provide your Helpdesk and support
staff with a modern infrastructure for the smooth processing of malfunction and
support inquiries and attain a high rate of customer satisfaction by doing so.
Your customers judge you by how quickly and straightforwardly you resolve
problems.
- ticket management - identify, pursue and resolve problems easily
- follow-up management
- knowledge management - find the right answers to your customers'
frequently asked questions quickly and easily
- ingenious follow-up management with alarm and escalation functions
- comprehensive reporting
- documentation of all requirements and all reply phases
- project management
