We developed the FrontRange ITSM product line with ITIL best practices
forefront in our design (also SOX and COBIT strategies). ITIL is the Information
Technology Infrastructure Library, an open and extensible best-practices
framework. Originally developed by the British government, ITIL has become the
leading international standard in IT service management processes. Thousands of
organizations have adopted ITIL in their process development. ITIL alignment in
your FrontRange ITSM deployment gives you access to a wealth of best practices
information developed across thousands of organizations, and a means to act on
what you learn.
Best practices work to align IT with your business goals,
improve efficiency of service delivery, sustain revenue growth, improve
corporate information systems, and improve customer loyalty.
FrontRange
ITSM is the most complete ITIL-based service management solution available, and
has the highest level of ITIL support, with over 100 ITIL-certified
professionals on staff at FrontRange.
The Benefits of Role-based
Implementation
All FrontRange ITSM modules allow your administrators
and users to configure their system based on each user's role in your
organization. You can create dashboards and reports, and implement role-based
policies for business rules, reporting, and security. Work easily with business
objects, focusing on business functions, not coding and testing. No matter the
user's role-change manager, service manager, technician, etc.-you can select and
tailor the business objects that perform the functions for that person's
role.
The Flexibility of Phased Implementation
Your
needs and budget priorities are ever changing. FrontRange ITSM can be deployed
one module at a time and easily scales from a few users to your entire
organization. You control the entire process-including the effect on your
organization and your budget. Combining rapid deployment and quick
time-to-benefit with modular deployment, FrontRange ITSM gives you practical
budgetary and operational visibility of your entire service technology
program.
FrontRange ITSM Addresses Your Core Business Drivers
Directly
- Cost Reduction
- Regulatory Compliance (Sarbanes Oxley, ISO/IEC, etc.)
- Reducing IT Complexity
- Process Improvement
- Business Process Alignment
- Operational Efficiency
- Integration & Standards
