We offer you full service in all aspects of Enterprise Relationship Management

Consulting on all aspects of Enterprise Relationship Management
The selection of a specific product is only a marginal factor when it comes to the successful introduction of Enterprise Relationship Management solutions and products. Structures have to be created and workflows defined first. In this regard we are at your disposal with our comprehensive consulting services with reference to all aspects of Enterprise Relationship Management and CRM.

We shall be there for you after the integration of your new working environment as well: Our staff will provide first-class, rapid and straightforward support. We shall support you in all matters of functionality, configuration and application of our software products and solutions. We offer you a modern support infrastructure and a customized range of services tailored to your needs. Go to our support site here.

Software training
Would you like to expand your knowledge in order to apply or administrate ERM's software solutions or train new staff? ERM offers its customers special software training for that purpose. All training courses are conceived as in-house workshops for a maximum of 4 participants. Go to our software training courses here.

The ERM consulting portfolio helps you organize your business processes
We offer you a comprehensive consultancy portfolio on all key aspects of Enterprise Relationship Management. We work with you to find solutions to the core issues that inevitably arise where your enterprise intersects with the world outside:

  • Who are your customers and what do you know about their needs?
  • What value is added by which of your company's customers?
  • How can you improve your service so as to ensure the long-term loyalty of your customers?
  • How can you simplify and accelerate your work processes?
  • How can you simplify processes at the interfaces with your customers, suppliers and partners?
  • How can you help your sales and marketing departments achieve their full potential?
  • How can you automate your sales and order processes?
  • How can you ensure sustainable lead management for your sales department?
  • How can you ensure the greatest possible automation of procurement for your marketing department?
  • Where do which staff members file what information and who has access to it?
  • What technical aids do your support in organizing your business processes?

Take advantage of our years of consulting and implementation experience in the fields of

  • Customer Relationship Management
  • Knowledge management
  • Telecommunications, mobile technology and IT consulting
  • Office communications
  • Marketing and sales optimization



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last actualization: 28.07.2017 - © 2017 ERM Consulting GmbH

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